Terms and conditions

BKB International Solutions Ltd.

Managerial partners: Karsten Kaul & Bernd Hofer
Can Morro 15- / 46
ES – 07015 Palma de Mallorca
Tel.: 0034 971 404 743
Mobile: 0034 - 67 11 45 219

Emailing us:
Customer services: info@bkb-international.com

 

 

§ 1 Signing of the contract

  1. The contract, including these terms and conditions comes into effect between the ordering and selling parties when the ordering party sends to the seller the online form from the website via mouse click, or by clicking on “order” via the “orders” button or, if available, via “Voice-Call” by confirmation of the purchase price, as a binding offer on signing of the contract and the seller agrees to effect supply within the appropriate timeframe.
  2. The seller reserves agreement in the case that suspicion arises - from data given by the ordering party or by behaviour by the ordering party which is not consistent with the contract in the carrying out of another purchasing contract – that the ordering party may not duly fulfil its contractual obligations.

§ 2 Delivery

  1. Unless otherwise agreed, delivery will be effected to the email address given by the ordering party.
  2. Any postage costs incurred will be displayed to the ordering party on the ordering page before the order is concluded.
  3. The seller is authorised to deliver in instalments. Additional costs arising because of this will not be borne by the ordering party.
  4. Should the customer exercise his/her right of withdrawal, then the ordering party will bear the costs of sending back where the order value was up to 40 euros. For higher order values and where goods are returned which have not been ordered or which are faulty, then the seller will bear the costs of returning the goods. (Please no carriage-forward return of goods).

§ 3 Complaints, warranty for defects

  1. Obvious defects are to be reported in writing within 2 weeks of receipt of goods. If not, then the warranty is not valid. For non-obvious defects, the legal terms and conditions of warranty are valid.

§ 4 Terms and conditions of payment, reservation of proprietary rights

  1. The ordering party has the choice of the modes of payment offered during the ordering process.
  2. The delivered goods remain the property of the seller until such time as payment is effected in full.
  3. Reckoning up by the ordering party is only acceptable if its claims are established by law or are unopposed.
  4. The purchase prices given are gross prices (end-prices). For orders from abroad and delivery to other countries, prices are quoted exclusive of VAT. Exceptions are deliveries within the EU, where the recipient does not give a USt-ID number when ordering.

§ 4.1 Right of withdrawal

  1. The ordering party is no longer bound to its declaration if it withdraws within 2 weeks of delivery. Withdrawal by the ordering party requires no foundation and is effected by sending back the goods. Withdrawal can be reported in writing or on a permanent data storage medium, by email or by simply sending back the goods. You are obliged to send back the goods.

§ 4.2 30-day right to return

  1. Your satisfaction is dear to our heart. As you know, as a purchasing consumer on the Internet, you have particular rights which ensure you have risk-free purchasing. Along with your 2-week right of withdrawal, BKB International Solutions Ltd. offer you an extended, 30-day right of withdrawal after receipt. Within this time you can send us back the goods and will receive the full purchase price reimbursed by us where the goods have not been used. Withdrawal is subject to the following:
  2. Withdrawal is excluded for audio/video media and for software and print-on-demand items. Our brochures/books are all produced using print-on-demand techniques, which are prepared according to customer specification.
  3. In the case of software downloads (e.g. mp3 data or text), there is no right of withdrawal.
  4. Where withdrawal has been effected, the seller is obliged to reimburse any payments made; the ordering party is obliged to return the received goods. The ordering party will bear the costs of sending back where the order value was up to 40 euros. For higher order values and where goods are returned which have not been ordered or which are faulty, then the seller will bear the costs of returning the goods. (Please no carriage-forward return of goods).

§ 5 Data protection

  1. The ordering party authorises the seller to use, store and evaluate data held referring to the former in connection with the commercial relationship in accordance with the data protection laws. Data necessary for commercial operations are stored by us and may be given to a business partner (e.g. credit institute, bank) within the scope of order processing, for credit assessment purposes. It will not be passed on to third parties or used beyond the purposes of business dealings.
  2. The ordering party’s email address will be used by the seller only for information correspondence regarding orders and jobs as well as for newsletters where the customer has expressed a desire to receive the latter. The basis of this are the currently valid legal regulations: the Bundesdatenschutzgesetz (BDSG) (translator’s note: German Data Protection Law) and the Kommunikationsdienstegesetz (IuKDG) (translator’s note: Communication Services Law).
  3. In order to process your order we need personal information such as your name, address, email address and payment information like your credit card number or bank details. As this is sensitive information, we can assure you that the communication of this information will be effected via a secure connection (SSL-protocol).
  4. The ordering party has a right to disclosure of, as well as a right to correct, block and delete its stored data.

§ 6 Miscellaneous

  1. Severability clause Should individual points within these terms and conditions prove to be ineffective, the efficacy of the remaining condition is unaffected. In place of the ineffective condition, a new condition will be used which comes as close as possible to the original in terms of its economic effect. Place of delivery and jurisdiction for contracts concluded under these terms and conditions is Birmingham. Applicable law is that of the United Kingdom.